Legal instrument
Contact Us
How to reach Theraputo about Renomira — sales, support, billing, privacy and legal notices.
- Issued by
- Theraputo (operating the Renomira product)
- Version
- 2.0
- Effective
- 1 October 2026
- Governing entity
- Theraputo · India
In short
- Sales and demos: [email protected]
- Customer support: [email protected]
- Billing and refunds: [email protected]
- Privacy and data protection: [email protected]
- Legal notices: [email protected]
- Renomira is a product of Theraputo, 2nd Floor, 10/2 Kshetra Banerjee Lane, Shibpur, Howrah — 711102, West Bengal, India
This summary is for convenience only. The operative text is the numbered clauses below, which prevail in case of any conflict.
Renomira — Contact Us · version 2.0 · effective 1 October 2026
Who you are contacting
Renomira is a product of Theraputo, and Theraputo is the entity that contracts with you, issues your invoices and handles your data. All correspondence about the product, in any of the categories below, is with Theraputo.
- Legal entity
- Theraputo (operating the Renomira product)
- Registered office
- 2nd Floor, 10/2 Kshetra Banerjee Lane, Shibpur, Howrah — 711102, West Bengal, India
- Jurisdiction of incorporation
- India
- Tax registration
- not applicable (provided on each invoice where applicable)
How to reach the right team
| Matter | Response target | |
|---|---|---|
| Sales, pricing, demos, partnerships | [email protected] | 1 business day |
| Technical support and product questions | [email protected] | 2 business days |
| Billing, invoices, refunds, cancellation | [email protected] | 2 business days |
| Privacy requests and data protection | [email protected] | 30 days (acknowledged within 5 business days) |
| Security reports and vulnerability disclosure | [email protected] | 3 business days |
| Legal notices, contracts, DPAs | [email protected] | 5 business days |
| Grievances (see below) | [email protected] | 15 days |
Our support hours are 09:00–18:00 Indian Standard Time, Monday to Friday, excluding public holidays. Messages received outside those hours are logged and answered on the next business day.
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, Theraputo has appointed a Grievance Officer to receive and act on complaints about the Renomira service.
- Grievance Officer
- The Grievance Officer, Theraputo
- [email protected]
- Address
- 2nd Floor, 10/2 Kshetra Banerjee Lane, Shibpur, Howrah — 711102, West Bengal, India
- Acknowledgement
- Within 48 hours of receipt.
- Resolution
- Within fifteen (15) days of receipt, or sooner where the law requires it.
A grievance should identify you, describe the issue, state the outcome you are seeking, and include any order or invoice reference. If you are not satisfied with the outcome you may escalate to the relevant consumer forum, to your data protection supervisory authority, or to the Data Protection Board of India, as applicable.
Formal legal notices
A formal legal notice must be sent by email to [email protected] with a copy sent by registered post or courier to the registered office address above. A notice is effective on the date it is received by both means.
Notices about a subpoena, court order, law-enforcement request or regulatory inquiry must be marked for the attention of the legal team and, where the request concerns customer data, must be accompanied by a valid legal basis for disclosure.
Other documents
The following documents also govern your use of Renomira:
- Terms and Conditions — /legal/terms/
- Privacy Policy — /legal/privacy/
- Refund and Cancellation Policy — /legal/refund-policy/
- Service Delivery — /legal/service-delivery/
- Cookie Policy — /legal/cookies/
- Acceptable Use Policy — /legal/acceptable-use/