Legal instrument

Service Delivery

How a Renomira subscription is delivered — there is nothing to ship.

Issued by: Theraputo (operating the Renomira product)
Version: 2.0
Effective: 1 October 2026
Governing entity: Theraputo · India

In short

Renomira is cloud software. No physical goods are shipped and no shipping charges apply.
Access is provisioned automatically, usually within minutes of a successful payment.
All invoices and receipts are delivered electronically to the registered email address.

This summary is for convenience only. The operative text is the numbered clauses below, which prevail in case of any conflict.

Renomira — Service Delivery · version 2.0 · effective 1 October 2026

Nature of the product

Renomira is a software-as-a-service product operated by Theraputo. It is accessed through a web browser at renomira.com and, for developers, through a documented HTTPS API and published software development kits.

Because the product is delivered digitally, there are no physical goods, no packaging and no courier or postal shipment. No shipping or handling fee is charged, and none can be refunded. This page therefore serves as the delivery and shipping policy for the product.

Provisioning and activation

Step	What happens	Typical timing
1. Checkout	You choose a plan and are redirected to the Razorpay checkout to authorise payment.	Immediate.
2. Payment authorisation	Razorpay confirms the payment to us, either through the browser callback or a signed server-to-server webhook.	Seconds to a few minutes.
3. Activation	Your workspace is upgraded to the purchased tier and its limits are raised automatically.	Within minutes of confirmation.
4. Confirmation	A confirmation and a payment receipt are emailed to the registered address; the invoice is available in the Billing area.	Within 24 hours.
5. Onboarding (Growth and Partner)	A kick-off session is scheduled with your account contact.	Within 5 business days.

If your workspace is not upgraded within twenty-four (24) hours of a successful payment, contact [email protected] and we will activate it manually or refund the charge, at your choice.

Invoices, receipts and records

All invoices and receipts are issued electronically in PDF and are available in the Billing area of the Platform and sent by email to the registered billing contact. We do not send paper invoices.

If you need an invoice in a particular format, with a purchase-order reference, or with a specific tax identifier, tell us at [email protected] and we will accommodate it where we can.

What you need to access the service

A supported modern web browser (the current and previous major versions of Chrome, Safari, Firefox or Edge), and a stable internet connection.
A valid email address for account verification and password recovery.
For API access, an API key generated from the Account, and a client capable of making HTTPS requests.

Access requires no additional hardware or software licence. Bandwidth and internet charges are your responsibility.

Availability and support

We target a monthly availability of 99.5%, measured across the calendar month, excluding scheduled maintenance announced at least 48 hours in advance and events outside our reasonable control. Service credits for extended outages are described in the Refund and Cancellation Policy.

Support is provided by email at [email protected] and, for Growth and Partner plans, through a named contact. Our support hours are 09:00–18:00 Indian Standard Time, Monday to Friday.